| Q | How do I return or exchange items? |
| A. | If you wish to return or exchange items within seven days of receiving them, please call our customer service hotline at 03-3961234 for assistance. The seven-day grace period refers to a reconsideration period, not a trial period! Items must be returned in their original and unopened condition for a refund. For more details, please refer to the《Return and Exchange Policy》 |
| Q | How can I check the details of my order after placing it? |
| A. | You can check the status of your order by visiting the Order Inquiry page in the「Member Center」after completing your purchase. |
| Q | How to place an order for overseas delivery? Do you deliver to Hong Kong? |
| A. | Please visit the「Overseas Shipping Ordering Instructions」page for information on shipping and payment methods. |
| Q | Bulk order inquiry |
| A. | If you cannot find the bulk packaging specifications you need on the website, please call our toll-free hotline at 0800-001-101, or directly dial 03-396-1234 from your mobile phone. You can also add us as a friend on LINE (ID: @de1963), and a dedicated representative will assist you. |
| Q | Are the ingredients I purchased food grade |
| A. | Our products are for non-edible purposes only and are intended for the preparation of skincare products. Please do not consume or add them to food. |
| Q | Can I use an electronic invoice barcode? |
| A. | You can note your electronic invoice code on the order, and we will store the invoice in your carrier. |
| Q | Can I choose supermarket pickup? |
| A. | You can select self-pickup as the delivery method on the order screen. However, please note that there are weight and size restrictions for self-pickup. Items weighing over 4kg cannot be selected for supermarket pickup. |
| Q | May I know the minimum purchase amount for free shipping? What payment methods are available? And what are the delivery options? |
| A. |
| Q | Can the discounts available to store members be enjoyed on the official website? |
| A. | Currently, the online membership and store membership for De First Cosmetics are accumulated separately. Therefore, the discounts available to store members cannot be used on the official website.。 |
| Q | Can store memberships be transferred to become online memberships? |
| A. | Yes, store memberships can be transferred to become online memberships. However, each member is only given one opportunity for membership transfer. Once transferred, the member's spending will be accumulated on the official website. Please contact customer service for assistance with the transfer. |
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